It’s an honor to work with you. We hold ourselves to the same standard we would expect of others - to be treated with respect and honesty in all our dealings. We welcome feedback on any and all interactions you have with us. Please reach out to firstname.lastname@example.org with any questions concerning our Terms and Conditions.
We treat any personal information you provide as confidential: billing addresses, shipping addresses, emails, and any financial information. If you sign up for our newsletter, we will not share your email address.
We ship via UPS and US Postal Service (USPS). For orders over 3 lbs, we typically ship UPS and for orders under, we ship via USPS. Our default is to ship via UPS and USPS Priority Mail. We never charge more if actual shipping exceeds the amount you are charged.
Our rates based on weight, and designed to also include the weight and cost of the shipping box, tape, padding material, paper, and ink necessary to ship. We ship all orders as soon as we can, no later than 3 business days. Sometimes confirmation and shipping emails wind up in the "updates" or spam section. You are always welcome to provide additional instructions in the “notes” section of the checkout process.
Orders can be cancelled as long as they have not shipped. Once shipped, the order is considered final. We ship orders within 3 business days.
We can issue refunds on a case-by-case basis. If you receive an incorrect or damaged order, we require a picture of the teas in question. Typically, we prefer to replace the tea rather than refund.