It’s an honor to work with you. We hold ourselves to the same standard we would expect of others - to be treated with respect and honesty in all our dealings. We welcome feedback on any and all interactions you have with us. Please reach out to orders@youngmountaintea.com with any questions concerning our Terms and Conditions.

 

 

Privacy

We treat any personal information you provide as confidential: billing addresses, shipping addresses, emails, and any financial information. If you sign up for our newsletter, we will not share your email address.

Shipping

We ship via UPS and USPS. For orders over 3 lbs, we typically ship UPS and for orders under, we ship via USPS. Our default is to ship via UPS and USPS Priority Mail. We never charge more if actual shipping exceeds the amount you are charged.

Our rates are based on weight, and designed to also include the weight and cost of the shipping box, tape, padding material, paper, and ink necessary to ship.

We work to ship orders to you as quickly as possible. Most orders leave our warehouse within 3-5 business days of being placed. Processing times may vary during peak periods. Please know that around Thanksgiving, Black Friday, Cyber Monday, and the week before Christmas, additional delays may be encountered due to the large volume of shipments in transit. We do ask for your patience during the busy times and to keep an eye on your tracking information for the most up to date shipment status.

Cancellations

Orders can be cancelled as long as they have not shipped. Once shipped, the order is considered final. We ship orders within 3-5 business days.

Refunds

We can issue refunds on a case-by-case basis. If you receive an incorrect or damaged order, we require a picture of the teas in question. Typically, we prefer to replace the tea rather than refund.